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How To Order

Ordering Information

This web site provides a catalogue of all our products, however the facility to purchase propellers through our on-line shop is restricted to orders not exceeding £500.00 in value. If you wish to place an order in excess of £500.00 please contact us direct.

IF YOU ARE EU VAT REGISTERED you may order through this web site but please note that UK VAT will automatically be added to your order. We can remove the VAT but you must  contact us with your VAT number if you not have previoulsy given your VAT number when you registered - see Payment Information below.

Unless you request otherwise props will be sent in the default thread size. Default thread sizes can be found in our technical data sheet available from the downloads section of this website. If you require a different thread size this must be stated at the time of ordering - see 'Special Instructions' below.

Propeller rotation is based on the British and American standard which is the opposite to that in Germany.

If you require a modification to one of our standard props please contact us with details. You should note that there is a modification charge of GBP7.00 per propeller.

We stock only a limited range of popular propellers and accessories which can usually be shipped out in a matter of days. However, because most propellers and all accessories are hand made to order, delivery is typically 3-6 weeks from date of order. 

All prices are stated exclusive of UK VAT which will be added where applicable, and charged at the rate in effect at the time of shipment.

SPECIAL INSTRUCTIONS

The facility to provide us with Extra Order Information can be found in your Shopping Basket.

PAYMENT INFORMATION

Payment can be made from a Paypal account or by credit card (no Paypal account required)

If using Paypal please note that the Paypal authorisation is NOT a confirmation of payment. We do not take payment at the time of ordering but only when we are ready to ship the goods. As your authorisation is only valid for 30 days we endeavour to ship all on-line orders within this time-scale. Similarly, payment by credit card is not taken at the time of ordering but only at the time of delivery.

Exceptions to the above apply where we are making a modification to our standard products or are suppling bespoke products.

If you are EU VAT registered your payment authorisation will show an amount which includes UK VAT. As you are not required to pay UK VAT we will deduct the VAT amount when taking payment provided you have given us your VAT number. So the amount you pay will be less than the amount you have authorised on Paypal.

DELIVERY

Charges will be as stated in our 'standard' table of postage prices shown at the bottom of this page. 

All UK deliveries and deliveries to EEA countries and Switzerland will be sent by Royal Mail first class post. Deliveries outside the EEA and Switzerland will be sent by the Royal Mail 'International Signed For' service or 'Airsure.'

For large value orders we can arrange delivery by courier. Please contact us for prices.

CANCELLATION POLICY

For standard products you may cancel your order at any time prior to despatch. However where a modification has been made or for products made to order we reserve the right to charge the full cost of the order.

RETURN AND REFUND POLICY

You have the right to return goods and receive a full refund by informing us in writing or by email using the Cancellation/Return Form provided within 14 days of receipt of goods. You are required to return the goods to us within 14 days of cancellation. No refund will be issued until the goods are received back by us or evidence of return is provided. The amount refunded could be reduced if the goods show evidence of use beyond what is necessary to see whether the goods are as expected. The cost of return is the responsibility of the consumer.

The foregoing does not apply where the goods supplied are bespoke or customised in any way.

If you have ordered the wrong product we are happy to exchange it within 30 days from receipt, but you will be liable to pay any additional cost if the replacement item is more expensive, plus our postage for sending the replacement. However where no replacement or alternative is required a 20% restocking charge will be payable.

Products that are faulty (as verified by us) will be replaced within 30 days from receipt without any charge or you may have a full refund if preferred. If a fault arises after 30 days your statutory rights under the Consumer Rights Act 2015 will apply. 

CONTACT DETAILS

You may speak with us at any time Monday to Friday between 09.30hrs to 16.00hrs. For technical advice please ask for Simon and for customer service information ask for Alan.

Contact details are:

Telephone: +44 (0)1295 263134
Fax: +44 (0)1295 271817
Email: info@propshop.co.uk

Address: Swan Close Road, Banbury, Oxon OX16 5AL, UK

PRIVACY POLICY

Identifying Personal Information
All personal data collected by The PropShop is stored on a secure server and is only used in order to facilitate the purchasing of items through the The PropShop website and subsequent delivery of those items to the specified address(es).
No personal data will be shared with any 3rd-parties at any time, unless The PropShop are required by law to do so. The PropShop web site does not keep or store any credit or debit card details on their servers. All credit or debit card information is managed and stored with our payment gateway partner PayPal.

Non-Identifying Information
This website may collect non-identifying information about your visit, including, but not limited to geographical location, web browser and operating system information.

Communication With You
Communication from The PropShop shall be restricted to that which is necessary to provide our service to you, unless you have agreed to be added to our mailing list. In this case, you will also receive periodic marketing communication from The PropShop, which you may opt-out of at any time. Your email address shall not be passed to any 3rd-parties without your explicit consent.

Postage Cost

Price Band Postage Price UK Postage Price EU Postage Price ROW
£0.00 - £3.50 £2.70 £4.00 £6.00
£3.51 - £100.00 £4.00 £4.00 £9.80
£100.01 - £250.00 £7.50 £11.00 £15.60
£250.01 - £500.00 £8.50 £15.20 £27.50

Please Note: Additional postage surcharges may apply to certain countries outside of the UK, please contact us for further details.

Shopping Basket

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